SEC Initiates Sanction Process
The Superintendency of Electricity and Fuels (SEC) announced Tuesday it filed charges against Chilquinta Distribución S.A. for alleged violations of electrical regulations following extended power outages caused by a frontal system affecting ten regions. The regulator stated it detected evidence indicating the company exceeded the maximum restoration times allowed for such contingencies, using data from its "Interrupciones en Línea" platform to monitor the situation.[S1][S3][S4]
During the most critical moment of the weather event, Chilquinta reported 170,445 customers without electricity, accounting for 72% of all affected users in the Valparaíso region. The SEC compiled this data through its online monitoring system. By July 21 at midnight, 20,681 customers still lacked power, of which 4,217 had been without service for 72 to 84 hours, and 4,792 had experienced more than 84 consecutive hours without electricity. These figures illustrate the severity of the crisis.[S1][S2][S3][S4]
Superintendenta Marta Cabeza stated that while SEC teams continue monitoring power restoration, it is appropriate to start sanction processes when there are indications of non-compliance. She emphasized that companies must restore service within deadlines and take all necessary measures to minimize the impact of interruptions on people. Cabeza added that the evidence suggests many customers remained without supply for periods far exceeding the time frames allowed by current regulations.[S1][S3][S4]
Violation of Technical Standards
The SEC determined that Chilquinta allegedly violated the Technical Norm of Service Quality for Distribution Systems by failing to restore power within established time frames. The charges initiate an administrative procedure in which the company can present its defense and evidence. If the violations are confirmed, the SEC will impose sanctions according to its legal powers, which could include significant fines. The company has the opportunity to justify its actions during the process.[S1][S2][S3]
Energy Minister Ximena Rincón stated that restoration is part of the company's obligations and that some customers took longer than reasonable to have power restored. She noted that with the charges, a process begins for the company to justify the delays, after which a sanction or exemption will be decided based on the evidence. The case underscores ongoing concerns about service quality in the region and the need for companies to adhere to standards.[S2]
This is not the first time Chilquinta has faced action for prolonged outages. In August 2024, nearly 90,000 customers suffered extended power cuts, leading to an agreement with the National Consumer Service (SERNAC) for compensations of up to 148,443 Chilean pesos per household. The current case could result in additional fines and automatic compensations for affected families, depending on the outcome of the administrative process.[S2][S4]
The SEC urged the public to stay informed through official channels and to report any electrical risk situations or service interruptions. The regulator continues field inspections to monitor restoration progress across affected areas. It reiterated that companies must comply with service quality standards or face sanctions. The administrative process will allow Chilquinta to present its case and defenses before a final decision is reached.[S2][S3][S4]
